1. Who these terms are between

These terms are an agreement between Tavren ("Tav Event", "we") and the business that signs up ("you", "your venue"). By using Tav Event you accept them. If you're agreeing for a company, you confirm you have the authority to do so.

2. What we provide

A booking and marketing system for event venues: inquiry capture, automatic replies, a booking board, tour scheduling, follow-ups, review requests, a floor planner, and marketing services where you've added them. We also set it up for you, as described on our website.

We run the service on third-party platforms, including HighLevel. If one of them changes or fails, we'll do our best to keep your service running, but we don't control them.

3. Your account

Keep your login details safe. You're responsible for what your team does in your account. Tell us straight away if you think someone else has access.

4. Fees and payment

Subscription: $297 per venue per month, charged in advance. Annual plans: paid up front, 2 months free.

Setup fee: $500–1,000 one time, due at kickoff.

Usage: texts, emails and AI usage are billed at cost plus a margin, drawn from a balance you top up. If the balance runs out, messages stop until you top up.

Taxes: prices exclude sales tax where it applies.

Late payment: if a payment fails, we'll tell you and retry. After 14 days we may suspend your account.

Price changes: we'll give you 30 days' notice. Venues already subscribed keep their existing price as long as they stay subscribed.

Refunds: subscription fees are non-refundable for time already used. The setup fee is non-refundable once setup has started.

5. Your data and your leads

Your leads belong to your venue. Inquiries captured through your website and your account are yours. We never use them for our own marketing, never sell them, and never share them with another venue.

You keep all rights to your content: floor plans, photos, packages, prices, client details. You give us permission to use it only to run the service for you.

You can export your leads and plans at any time, including after you leave.

We handle your clients' personal data on your instructions, as set out in our Privacy Policy.

7. What you agree not to do

Send spam, or messages to purchased lists

Use the service for anything illegal

Resell or white-label the service without our written agreement

Try to copy, reverse engineer or break the product

Upload content you don't have the rights to

8. Setup and timelines

We aim to have you sending real plans within about 7 days of kickoff. That depends on you giving us your floor plans, packages, calendar access and website access. Carrier approval for text messages can take longer and is not something we control. Timelines are targets, not guarantees.

9. Support and uptime

We answer support during US business hours, and aim to respond to urgent issues within one business hour. We don't promise a specific uptime percentage, since parts of the service run on third-party platforms. We'll tell you about planned maintenance in advance where we can.

10. Our content and yours

The product, software, designs and brand are ours. Your content stays yours. Any feedback you send us, we can use to improve the product.

11. Ending the agreement

You can cancel with 30 days' notice, effective at the end of your current billing period.
We can end it with 30 days' notice, or immediately if you breach these terms in a serious way, such as sending messages without consent.
What happens after: your paid features stop. You keep the free floor planner, your clients' shared plans stay viewable, and you can export your data for 90 days. After that we delete or de-identify it.

12. No guarantee of results

We can make sure every inquiry gets answered. We can't promise you a number of bookings. Results depend on your venue, your pricing, your market and how you follow up.

13. Liability

The service is provided as is. To the extent the law allows, we're not liable for indirect or consequential losses, including lost bookings, lost revenue or lost data. Our total liability is limited to what you paid us in the 12 months before the claim.

14. You cover us for your own breaches

If someone brings a claim against us because of how you used the service, including messages sent without consent or content you didn't have rights to, you agree to cover our costs.

15. Changes to these terms

If we make a significant change, we'll email you 30 days before it takes effect. Carrying on using the service means you accept the new terms.

16. Law and disputes

These terms are governed by the laws of Montana, United States. Disputes go to the courts of Flathead County, Montana.

17. Contact

[email protected] · Tavren, Kalispell, Montana, USA