Who we are
TavEvent is operated by Tavren, Kalispell, Montana, USA. Questions: [email protected].
Two kinds of data
Your data. You're a venue owner or staff member using TavEvent. We collect your name, email, phone, venue details, billing information and how you use the product. We're responsible for this data.
Your clients' data. These are the couples, companies and families who inquire with your venue. We store it only to run the service for you. Your venue decides what happens to it. We act on your instructions. In legal terms, you are the controller and we are the processor.
What we collect from you
Account details: name, email, phone, venue name and address
Billing details: handled by our payment processor; we never see full card numbers
Venue setup: floor plans, room photos, packages, prices, calendar access
Usage data: pages visited, features used, log and device information
Support messages you send us
What we store for your venue
Inquiry details: name, email, phone, event date, guest count, event type
Messages sent and received through the system
Floor plans, layouts and comments
Deal stage and notes your team adds
Guest names and seating details, where you add them. These stay in the planner and are never copied into the booking system.
How we use it
To run the service: deliver messages, store plans, show your booking board
To support you: answer questions, fix problems, train your team
To bill you and collect usage costs
To improve the product, using aggregated or de-identified data
To send you service notices and, if you've agreed, product news. You can unsubscribe at any time.
What we never do
We never sell your data or your clients' data.
We never market to your clients. Inquiries from your website go to your account only.
We never share your client list with another venue.
We don't use your clients' details to train AI models.
Text messages
We only text people who ticked the consent box on your inquiry form. Anyone can reply STOP to opt out. We don't share phone numbers or consent records with anyone for their own marketing.
How long we keep it
We keep your account data while your account is open, and for 90 days after you close it. We delete or de-identify it after that, except where the law requires us to keep records. You can ask us to delete your clients' data at any time, and we'll do it within 30 days.
Keeping it safe
Data is encrypted in transit and at rest. Access is limited to staff who need it. Nobody can promise perfect security, but we take it seriously, and we'll tell you without delay if something goes wrong.
Your rights
Depending on where you live, you can ask us to show you your data, correct it, delete it, give you a copy, or stop certain uses. Email [email protected] and we'll respond within 30 days. We won't treat you differently for asking.
California residents: you have these rights under the CCPA and CPRA, including the right to know, delete and correct, and to opt out of sale or sharing. We don't sell or share personal information as those laws define it.
Children
TavEvent is for businesses. We don't knowingly collect data from anyone under 16. If you think we have, email us and we'll delete it.
Where data is stored
Our systems are hosted in the United States. If you contact us from elsewhere, your data will be processed there.
Changes
If we make a significant change, we'll email you and update the date at the top.
Contact
[email protected] · Tavren, Kalispell, Montana, USA